What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool

Wu, Meng-San, Watson, Rebecca, Hayat, Fatima, Ratcliffe, Lebuse, Beadsworth, Mike BJ, McKenna, Mark, Corney, Daniel, Plum, Catherine, Macfarlane, Jamie-Leigh, Matareed, Maisoon, Butt, Sundas, Gupta, Sandipika, Hine, Paul, Defres, Sylviane and Wingfield, Tom ORCID: https://orcid.org/0000-0001-8433-6887 (2021) 'What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool'. Future Healthcare Journal, Vol 8, Issue 1, pp. 70-75.

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Abstract

Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received. To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61%) responded, of whom 94/98 (96%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94
(95%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94%), with privacy maintained (93%) and pain well managed.

(90%). Fewer than two-thirds (63%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement. To overcome the issues raised, we generated a ‘COVID-19
practice pointers’ poster within an integrated educational
bundle on COVID-19 wards. The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether
hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive.

Item Type:	Article
Subjects:	W General Medicine. Health Professions > Health Services. Patients and Patient Advocacy > W 84.4 Quality of Health Care W General Medicine. Health Professions > Health Services. Patients and Patient Advocacy > W 84 Health services. Delivery of health care WC Communicable Diseases > Virus Diseases > Viral Respiratory Tract Infections. Respirovirus Infections > WC 505 Viral respiratory tract infections WC Communicable Diseases > Virus Diseases > Viral Respiratory Tract Infections. Respirovirus Infections > WC 506 COVID-19
Faculty: Department:	Clinical Sciences & International Health > Clinical Sciences Department
Digital Object Identifer (DOI):	https://doi.org/10.7861/fhj.2020-0260
Depositing User:	Christianne Esparza
Date Deposited:	20 May 2021 09:13
Last Modified:	03 Dec 2024 12:36
URI:	https://archive.lstmed.ac.uk/id/eprint/17885

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